Our Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee for Parsons Green

At Flowers Parsons Green, we take great pride in offering the finest fresh flowers to households and businesses across Parsons Green. Every bouquet is carefully arranged and delivered with the utmost attention to quality and freshness. Our commitment to you means standing by a Fresh Flowers Guarantee, so you enjoy the beauty of vibrant, fresh arrangements at their very best.

Damaged-on-Arrival Policy

If your flowers arrive damaged or not as expected, please let us know within 24 hours of receiving your order. We understand how important it is for you to receive your blooms in perfect condition. To help us resolve the issue promptly, we may ask for a description and, where possible, a clear photograph of the damaged flowers and packaging. This helps our team assess the issue and ensure a quick resolution for you.

Freshness Window & Satisfaction

We want your flowers to last and keep their freshness for as long as possible. That’s why every order from Flowers Parsons Green is covered by a minimum 5-day freshness window under normal conditions, covering all flowers delivered within the Parsons Green area. If your flowers wilt or fail to meet expected standards within this time frame, please inform us. We’ll be happy to discuss how we can best remedy the situation.

Refund & Replacement Options

Your satisfaction is our priority. In the rare event that you are not happy with the quality or condition of your flowers, we offer fair options for refund or replacement. Depending on the specific issue, you may request:

• A replacement bouquet of the same value delivered to your chosen address in Parsons Green.
• A full or partial refund, issued to your original payment method.

Our friendly team will guide you through the process to ensure the option that best meets your needs. Please note that certain custom or bespoke arrangements may be subject to specific terms, which we will clarify at the time of your order.

Complaints Process

We deeply value the trust placed in us by our Parsons Green customers. Should you have a complaint regarding our products or service, your feedback is always welcome. Here’s what to do:

1. Contact Us: Please reach out with details of your order and your concern.
2. Review: Our team will review your complaint carefully, usually within 24-48 hours of contact.
3. Resolution: We aim to resolve all issues swiftly and to your satisfaction, whether through a replacement, refund, or another appropriate remedy.

By listening to your feedback, we continually improve our service for the Parsons Green community.

Your Local Parsons Green Florist

As a trusted local florist, Flowers Parsons Green has been proud to serve households and businesses in Parsons Green and nearby areas. We appreciate your support and are dedicated to maintaining high standards of quality and service in every floral delivery. If you have questions about our returns, refunds, or complaints policy, our team is here to help ensure your experience with us is always a positive one.