Welcome to Flowers Parsons Green. These Terms & Conditions (the "Terms") outline the agreement between you, the customer, and Flowers Parsons Green ("we", "us", "our") governing your use of our website and the online purchase, delivery, and receipt of flower arrangements and related products. By placing an order for flower delivery services through our online platform, you confirm your acceptance of and agreement to these Terms. If you do not agree with any part of these Terms, you must not use our services. These Terms apply to all customers in Parsons Green and the surrounding areas covered by our delivery service.
Flowers Parsons Green takes pride in ensuring a straightforward and secure online order process for flower delivery in Parsons Green and nearby locations.
To place an order, browse our collection of flowers and arrangements, select your preferred items, and add them to your online basket. At checkout, you will need to enter your delivery details, recipient information, and delivery date. All information provided must be accurate and complete to avoid delays or misdelivery. The customer is responsible for providing a correct and complete delivery address within our service areas.
Upon receipt of your order, we will send you an automatic order confirmation outlining your selections and payment summary. This email holds your order details. However, acceptance of your order only occurs once we have dispatched your flowers or products. Until such time, we reserve the right to decline or cancel your order for any reason, including but not limited to lack of product availability or delivery limitations. Should this occur, you will receive a resolutive email notification and a full refund where applicable.
The specific flowers, bouquets, arrangements, and gifts shown on our website are subject to availability. Due to the nature of fresh flowers, there may be instances where specific varieties or colours become unavailable at short notice. In these cases, we reserve the right to substitute any product with an alternative of equal or greater value and of similar design, while endeavouring to meet the aesthetic and sentiment of your original selection. Should a major component of your order need to be substituted, we will attempt to contact you using the details provided.
We offer flower delivery throughout Parsons Green and the surrounding areas as indicated on our website. Available delivery dates and times will be shown at checkout, and we strive to deliver your flowers on your chosen date. However, delivery times are not guaranteed, and external factors such as traffic, weather, or seasonal peaks may affect timing. We do not accept liability for any loss arising from delayed deliveries.
If no one is available to receive the flowers, we may leave them in a safe location, with a neighbour, or according to any specific delivery instructions you provide at checkout. It is the customer's responsibility to ensure the recipient is available to accept delivery. We are not responsible for orders left according to the delivery instructions provided.
Payments for products and services on Flowers Parsons Green's website must be made at the point of order. We accept major debit and credit cards, and may offer additional secure payment methods as shown on our website. All prices are stated in British Pounds (GBP) and include VAT where applicable unless specified otherwise.
All payment details are processed securely, and we do not store your financial information on our systems. By submitting your payment details, you warrant that you are authorised to use the card or payment method provided.
If you wish to cancel or amend your order, you must notify us as soon as possible by contacting us directly. Due to the perishable nature of flowers and the time-sensitive nature of our services, cancellations are generally only accepted provided your order has not been prepared or dispatched. Refunds will be at our discretion and may be subject to deduction of any costs incurred up to the point of cancellation.
Amendments to delivery address, item selection, or messages should be communicated promptly. We cannot guarantee that changes can be made after order processing has begun. If a change cannot be accommodated, the original order will be delivered as initially arranged.
We pride ourselves on the freshness and quality of our flowers. If you are dissatisfied with your order for any reason, please contact us within 24 hours of delivery with a description and photographic evidence of the problem where possible. Each case will be promptly addressed by our customer service team. Refunds or replacements will be offered at our discretion, taking into account the circumstances and the perishable nature of our products. Refunds, where granted, will be processed to the original payment method.
It is your responsibility to:
Flowers Parsons Green supplies flowers and related products for domestic, gift, and occasional business purposes. We accept no liability for:
Our liability is limited to the amount paid for the relevant order. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence or for any other liability that cannot be excluded under UK law.
All content, including images, designs, trademarks, and text on the Flowers Parsons Green website, is owned by or licensed to us. You may not reproduce, copy, distribute, or use any content from our site without first obtaining written consent. Our products are crafted uniquely and may differ slightly from images shown for illustrative purposes.
We are committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws. Your data is collected for the purpose of processing your order and delivering flowers in Parsons Green and surrounding areas. For further details on how we use and protect your information, consult our Privacy Notice made available on our website.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of England and Wales. By using our service, you agree to submit to the exclusive jurisdiction of the courts of England and Wales. This does not affect your statutory rights as a consumer under UK law.
Flowers Parsons Green reserves the right to amend or update these Terms from time to time to reflect changes in legal or regulatory requirements, business practices, or services offered. The latest version will always be available on our website. Your continued use of our services following any such changes signifies your acceptance of the revised Terms.
If you have any queries regarding these Terms & Conditions, or require clarification regarding a current order, please refer to the contact details provided on our website. Our customer service team is available to assist you during our usual business hours.
Note: These Terms & Conditions apply to all customers across Parsons Green and the surrounding delivery areas served by Flowers Parsons Green.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Parsons Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Parsons Green.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
